FAQ

Frequently Asked Questions

Everything you want to know. We have developed the following explanations to answer the questions that are most commonly asked of us; with the detail most people want and expect.

If do not find the answer you are looking for, please contact us at 786.360.6355 or write us at doctorbert@gableshealer.com for assistance.

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    Stress Question

    Stress occurs when an event triggers a stress response, which is often referred to as the fight or flight response. There are many ways that the body will try to bring itself back into balance, and different people respond differently to the same stress stimuli.

    Stressors can be anything from work, finances, relationships, lack of sleep, lack of exercise, lack of nutrients, and exposure to medications or environmental toxins.

    The relationship between diet, physical activity and stress is a deeply interconnected cycle. When we are stressed, most people tend to crave and indulge in more quick fixes.

    Diet and nutrition play a large role in the body’s ability to withstand stress levels. Stress often leads people to reach for the most convenient food, one that normally does not have much nutritional value (which is in and of itself a stressor). This just makes things worse, as the body needs proper nutrition to balance the effects of the stress response.

    Without proper nutrition and in the presence of chronic stress, the body is destined for a variety of stress related problems.

    Stress - Anxiety can have a variety of root causes from genetic to biological to environmental.

    We focus on treating the whole person, and on addressing the underlying causes of the issue(s). We have a deep toolbox of evidence-based, natural therapies including clinical nutrition, and whole herbs to draw from. Armed with the benefit of our skills, guidance and expertise to correctly identify the best treatment options for you; you’ll stand up to stress – strengthening your mind and your body to become more resilient to the effects of everyday life.

    Methodology

    The Method is a functional medicine lab-based health approach focused on addressing six common and very related issues – stress, sleep disturbances, skin irregularities, digestion, fatigue, weight gain-- through restoring the underlying body systems that these issues are associated with-- digestion, stress hormone, neurotransmitter responses, and detoxification.

    The Method addresses the 6 most common issues of stress, skin irregularities, digestion, weight gain, fatigue, sleep disturbances—imbalance problems that are typically misunderstood/misdiagnosed by conventional medicine practitioners who attempt to address the symptoms, not the root cause/damaged systems.

    The Method is a lab-based natural health protocol that tests and identifies the dysfunction of the core main body systems. Typically these main systems have become compromised long BEFORE the symptoms appeared. The lab tests are used to determine the required natural support needed to rebalance your body to its natural and normal state.

    We use scientific, objective testing in our analysis and recommendations and we strive to have measurable results. We get our great results because we test and we use objective testing methods to see how well your progressing and succeeding.

    The doctor experienced a life-transforming event in April, 1996. While juggling a busy career, a full family life, and living under constant acute and chronic stress, his left lung collapsed. Being near to death served as a catalyst that accelerated his aspiration and capacity to bring healing to himself and his patients. Since then, he has spent the better part of his consciousness addressing the dire impacts that continual stress have throughout the entire human body. He has developed cutting-edge approaches to improving his patients’ health, as well as his own.

    All of us, and each of us have a unique and personal life story. Our health is as individual as our life’s story. Having said that and understanding that, what we do has been carefully applied and tested for over 30 years of clinical experience by thousands of clients and patients.

    Functional Medicine, rather than targeting individual symptoms, focuses on the optimal functioning of the entire body and its organs. It addresses the underlying causes of disease, using a systems-oriented approach in partnership with understanding the conditions and history in which the issues manifested.  Genetic, environmental and lifestyle factors all have a direct influence on long-term health and chronic health issues.

    Results vary by each person. Some people feel dramatic improvement immediately, others may take a bit longer. Our standard programs are for a minimum of 2-6 months. Remember, your body didn’t fail overnight. Years of stress and illness takes its toll and it takes a proper amount of time to restore. Generally speaking it is fair to say that it takes one month of repair for each year you’ve suffered from a specific problem.

    We strive to keep you improving on a consistent basis so you can live the life you deserve. Progress is the key and there should be some definite, objective improvement within about 2-3 months, if not sooner for most people. Our over-all goal is to get you healthier.

    Consultation Process and Wellness Philosophy

    Consultations

    Dr. Rodriguez offers the following services to support wellness:

    • Nutritional and herbal supplement programs and special or specialty food programs
    • Diet and lifestyle counseling and coaching, including weight loss
    • Unique and particular for you and easy to do meal plans and food recipe guide books that are issue specific (e.g.—anti-inflammatory, immune and energy enhancing, stress reducing, beautiful skin, relaxation enhancing, sleep promoting meal plans or weight loss recipe specific books or meal plans)
    • Laboratory-based assessments

    It's easy! Just call us at 786-360-6355 to find out when our next available appointment is. Our staff will answer any questions, explain how the process works and once you've selected an appointment time and date, we will send you an email invitation to your very own secure patient portal along with the next steps and detailed instructions. 

    We encourage clients to book 2 weeks in advance. Depending on the time of the year, we can usually schedule a new patient appointment within 1-2 weeks of the requested time. However, if in your case a sooner appointment is needed we might be able to accommodate you depending on your circumstances and the doctor’s availability.

    Your first wellness appointment will be approximately 90 to 120 minutes, during this appointment the doctor will give you insight, valuable information, practical education and coaching that will allow you to apply solutions to your current health concerns and provide clinical recommendations with focused cutting edge technologies as solutions to support the restoration of your body’s normal function. You will receive precise individualized recommendations based on your own specific needs and concerns educational material(s) on health and nutrition and step-by-step resource guide(s) (videos/recipes, etc.) to assist in your health journey.

    All follow-up appointments are scheduled based on the complexity of your health concerns. Follow-up appointments are essential to monitor your ongoing progress and to provide regular support to your health concerns. The suggested timeframe is 30 minutes however, shorter or longer appointments may be needed depending on the number of questions or health concerns.

    The doctor is currently not accepting any new in-office consultations requests; direct in person consultations will occur through our secured virtual office consultation space.

    Initial programs range anywhere from 2-6 months depending on the degree of your health issue.

    We completely understand that many times, prioritizing a wellness plan requires major life changes. Our advice is to start one product at a time and take one day at a time. Often keeping a simple health journal allows one to stay on track and also shows the progression that we often forget when we need a little inspiration. With virtual telehealth we have several soft touch easy to do systems in place that can support you in staying on-track.

    The tools we use to create your wellness plan

    Diet changes: Learn what foods to eat and what foods you need to avoid, when and how much to eat in order to maximize the efficiency of your unique biochemistry.

    Supplement programs: What exact nutrients you are deficient in and what supplements will have a health benefit for you to promote your transition to a healthier body. Lab results for all body systems matched with your clinical presentation of symptoms enable us to discern what supplements will be supportive in this process.

    Exercise, lifestyle and stress management advice: It is important to establish an appropriate exercise program based on your specific body needs. We suggest lifestyle modifications such as changes to your sleep patterns, water intake and/or daily work schedule. Examples of stress management vary widely. Some people need more time with family, more sleep, or more connection to their spiritual life. The chronic stressors we all experience are often a major source of our health complaints and need to be addressed as part of a comprehensive plan to restore health.

    Lab Testing

    The number of labs recommended will depend on your individual situation including the number of issues you struggle with and the length of time you have been experiencing them. Labs might not be recommended in some instances and are decided upon, on a case by case basis. Should testing be needed Dr. Bert is very conscientious of the out-of-pocket costs involved with alternative procedures and as such, will discuss this with you prior to ordering any kind of testing or procedure.

    Depending on the type of test recommended in your case, the samples can be saliva, hair, urine, blood or stool. All tests are completed by you through easy test kits that are self-administered in the comfort and privacy of your own home.  If blood tests are needed our concierge yet affordable lab’s certified licensed phlebotomists will arrive at your home or office, as scheduled and draw your blood in a safe, fast, convenient and professional manner.  Or if you wish, we will provide you with a direct form (or forms) so you can get tested directly at a qualified lab, nearest you.

    The doctor is affiliated with a Professional Co-op Service which allows him as an appropriately licensed healthcare practitioner to have access to wholesale lab testing. For example, we are partnered with Labcorp one of America’s leading laboratories, to do our standard as well as more advanced diagnostic services; we have other specialized labs that provide comprehensive, cutting-edge, clinical laboratory services at unbeatable prices and the best part is we pass those savings directly to you. The tests can be as low as $25.00 depending on how comprehensive of a test is needed and/or the type of test performed.

    Dr. Rodriguez over many years in practice has learned that the accuracy of your lab findings and the quality of the professionals performing the lab tests is the key to uncovering what’s going on. Quality is not equal across all lab companies. Many times we see “normal” test results from regular lab companies and our lab tests find many “functional” problems. The lab companies used for our clients have the highest testing standards and the most consistent lab results year after year. These are not replacements for regular medical tests, these tests are only used to detect “functional” issues rather than medical problems and aren’t meant to diagnose or recommend medicines for diseases. We are attempting to detect problems with the functioning of organ systems prior to the onset of a full fledged disease. But, even if a diagnosed disease is present, support for improving bodily function and over-all health, makes the disease somehow smaller and easier to deal with.

    The results of your lab test(s) will be received by our office typically 2 to 4 weeks after mailing your specimens to the lab. After a complete evaluation, analysis, and proper research we will contact you to schedule a follow up appointment to review your results with Dr. Rodriguez and he will design and recommend the next steps of your wellness protocol, nutritional, lifestyle coaching and plan of treatment based on his thorough interpretation.  A complete report will be provided to you at that time.

    Our authorized laboratories are only able to sell test kits to licensed practitioners. We use specific lab tests that exclusively offer functional medicine tests. Conventional medicine based tests and local hospital based labs are not typically helpful for these types of highly specialized functional tests. We may be able to use some conventional blood tests that you may already have results from to get us started, especially if they are recent.

    While retesting isn’t required, it is recommended that a client retest at least at the 6 month mark to measure improvement and adjust protocols if and as needed. Once a client has achieved their desired health results, we recommend annual testing to ensure your body systems continue functioning at their best. The specifics of this are totally determined by your particular issue(s) or personal needs. We want and support you in having verifiable outcomes.

    Genetic Test

    Whether you’re looking to reverse a chronic issue, optimize your energy levels, balance your weight naturally or improve your performance in sports, the Genetic Test provides you with the clues you’ve been missing, to empower you to take care of your health in a way that’s personalized, precise and effective.

    The results give you a multitude of insights into how to approach your health. We test and look at metabolism, fitness, weight, hormones and diet all at once, to give you the answers you wanted, and the ones you didn’t even know you were looking for!

    What’s the bottom line…? Sustainable improvement.

    It’s complicated science made simple:
    The lab translates your genetic data into an easy-to-understand report, using clear, accessible language and color-coded visual feedback.

    It’s more scientifically accurate:
    The Test goes further to make more accurate recommendations for you by using Pathway-Based Analysis, which examines how genes interact with each other and work together to impact key metabolic processes, instead of only looking at individual gene variants in isolation.

    Our science is based on the principles of Systems Biology, which uses a more holistic approach to biological research, focusing on the complex interactions within biological systems.

    It builds an expert community and advances the field of nutrigenomics:
    Practitioners who offer the Test belong to an expert community of nutrigenomic practitioners that participate in active mentor-ship programs, continued education, research and workshops, to enhance their understanding of genetics and apply it more effectively in their practices.

    Stress-anxiety and depression are affecting a significant part of the population. Feelings of fear, anxiety and loneliness are being felt by everyone to some degree. For those already dealing with pre-existing anxiety and depression, the situation is especially bad. Financial stress, family tension, widespread worry, a drop in social interactions, less nature and sunshine, more screens and bad news…What is not known is that your genes impact your susceptibility to developing a mood disorder. The Genetic test will assist us in developing appropriate and effective diet and lifestyle interventions to minimize reliance on pharmaceuticals.

    There is so much you can do to delay and effectively improve memory loss and lose the brain fog! Your Genetic Blueprint gives the doctor insights into what processes will ensure optimal brain function and the best interventions to get you there.

    Even though we are all 99.9% the same, we are each 0.1% unique and that makes a huge difference in the way we interact with our environment and food choices. Knowing what works and what doesn’t work for you allows you to make the right daily choices to live a better, healthier and longer life.

    We are each unique – we differ in the way we gain weight and in how we lose weight. There is therefore no one-size-fits-all “diet” plan. The doctor will be able to utilize your unique genetic profile to personalize your best weight management plan.

    What is happening in our bodies at a cellular level is often a common cause of low energy. Knowing your individual genetic profile allows us to look at ways of personalizing your diet and lifestyle to improve and sustain your energy levels throughout the day.

    We are seeing more hormone-related conditions, driven by the increasing number of hormones our bodies are exposed to in our food and environment. Your Genetic test will provide you and the doctor with insights into how you metabolize and process hormones, enabling diet and lifestyle changes to optimize your health.

    Bloating, flatulence, constipation, cramps, you just can’t seem to get your gut right. There is a great deal that can be done with diet and lifestyle to get your gut to function optimally. The doctor will use your genetic profile to uncover important clues that will guide your intervention to health.

    Are you more an endurance athlete or do your skills lie more in power-based activities? Your Genetic Blueprint will give you insights where your exercise potential lies and how to improve and maximize your training program.

    Do you keep getting injured when training and don’t know why? The answer could lie in your genes. Understanding your current activity levels and your training goals, your doctor can reduce injury risk and help with recovery.

    The answer is yes knowing about your genes can help. Knowing how prepared your immune system is to defend yourself against the virus is a must. You are gifted with a complex immune system, or cellular defense mechanisms, which spring into action when a toxin or pathogen (viruses and bacteria) overwhelms the body. But the way these mechanisms act can differ from person-to-person because of your genes. Taking a genetic test can tell you how ready your immune system is, and whether your cellular defense processes are working optimally.

    The doctor will use your Genetic Blueprint to understand the root cause of your condition to help support and evolve your existing treatment

    Security and Telehealth

    At Advance Health and Wellness Solutions we work with clients primarily via TeleHealth which is a convenient and easy way to access care from a distance. Appointments with Dr. Bert are conducted over secure video or phone because the health programs we design are based on the results of lab tests that can easily be done in the comfort of your home. The types of tests that are used are saliva, blood, urine and/or stool samples. Dr. Rodriguez bases his health programs on lab tests that assess the function of the basic body systems (principly digestive, neuro-endocrine, and detoxification systems).

    Once your lab work has been completed, Dr. Bert will explain the meaning of your test results to you in a follow up consultation. He will also create an individualized health program for you which will include one or more of the following: diet changes, nutritional supplements, lifestyle and stress management and exercise recommendations. Subsequent consultations are scheduled to monitor your progress and to modify your program as needed.

    At Advance Health and Wellness Solutions we have been guiding patients towards optimal health for more than three decades. Our mission is to continue to keep our patients/clients and community HEALTHY and THRIVING!

    We offer remote care via Telehealth consultations, you can get the expertise of Dr. Rodriguez from anywhere! Instead of having to travel to the doctor’s office and sit in a waiting room, you simply activate the conference call on your phone or tablet when it’s time for your appointment. Our cutting-edge telehealth service offers our patients 2-way video conferences. So, you can easily have access to a customized health plan to keep you and your family healthy!

    You’ll receive the same services and benefits as in office, except instead of consulting face to face you’ll do so over the video conference. Much like any video conference you may have experienced through Skype, Zoom or Apple FaceTime, but it is protected and secure under HIPAA standards. Telehealth is a convenient and easy way to access care from a distance. Appointments with Dr. Bert are conducted over secure video or phone. Working with the Doctor virtually has never been easier than with telehealth.

    Benefits of Telehealth:

    • You can skip the waiting room and meet with the doctor, no matter where you are
    • Ability to work with the doctor without having to travel. No time inconveniences or travel expenses.
    • Interactive and easy to use
    • Enjoy the comfort and convenience of your own home or office
    • Increased privacy secured and HIPAA, GDPR, PHIPA/PIPEDA, & HITECH compliant: Which meets worldwide security requirements.
    • Accommodates your busy schedule
    • No need for child care or take time off from work
    • No exposure to others limiting the exposure to contagious diseases like the common flu or COVID
    • Complete care. Specialized testing. Easy supplement ordering

    Supplements, Products, Shipping and Returns

    Dr. Bert is committed to using only the highest-grade herbal and nutritional supplements that are free from synthetic isolates and artificial man-made ingredients made in a laboratory. He is committed to using only those supplements and herbals that come directly from either concentrated whole foods, clean animal or vegetable sources or clinical-grade whole herbs. This ensures optimization of health through safe, effective and clinically reproducible and dependable products.

    Clinical grade means that it is the highest level of effectiveness and support; that you would expect and be receiving from your doctor. There can be no mistake, short changing, scaling back or cutting corners in any way when clinical grade is implied or invoked. It implies that a product is vigorously and rigorously useful for difficult circumstances and under conditions of duress. Clinical grade is reserved for the special circumstance that is the doctor patient encounter and cannot be found in any other ordinary or commonly found or available treatment or product. It is what the doctor is recommending to you based on your consultation findings and the unique needs and demands your body has to feel better, balance your body chemistry, fill in what is really missing and experience well-being.

    The 'clinical grade' distinction implies that you can depend on it to work and produce results when other things cannot, will not, and have not. In order for something to be clinical grade it must be the right product that one needs, the right quality, and the right amount, all at the right time, so that it will work. If any of these three criteria are missing at the same time, the product might not work. It is the dependable expectation and reliance on a product that it will work as expected and anticipated that makes it clinical grade.

    There are certain rigorous standards that must be met in order for something to reach clinical grade. This coupled with the fact that it is the doctor's unique recommendation for you, makes the product stand aside, above and beyond the ordinary or beyond the commonly found or available, and usually and justifiably so, will have a higher price tag than you might ordinarily expect. That clinical grade is always more expensive is not always so. The doctor has much experience in the market place and has shopped around for you, to give you the lowest price so that your hard earned dollar goes a long way while not cutting back on product effectiveness and reliability.

    The criteria that must be met for a product to come close or reach clinical grade status are as follows:

    1. The product must be what it says it is; no substitutions because it is 'almost like' or is cheaper.

    2. It must have a certain or specific quality (or qualities), or factors that make it what it is, that make it useful for what one needs or wants, and what one expects that it is; this also implies a certain level of freshness.

    3. It must have a certain level of purity; that is no fillers, extenders or texturizers—at least none that will detract from its effectiveness or negatively impact a person's health. If it is to have an additive, it should be to or because it enhances the products performance without effecting its quality or the fact that it is a whole food or herb.

    4. The right potency or strength—a product should not be un-necessarily watered down unless doing so enhances a products performance or makes it safer or more useful for a desired end that is beneficial for human consumption.

    5. Standardization—a product must have the right elements or factors that make it useful in the right quantity and should not and cannot vary drastically or go below a certain useful threshold from batch to batch. If there is no standardization a product in one bottle (or even within the same bottle) will not be as effective as the same product in another bottle. A clinical grade product will have the same effectiveness from batch to batch, from year to year, year in and year out. So that it is the same product today that it was last year, and that it will be a year from now.

    6. A clinical grade product should not lose its potency or strength, at least not easily or readily, over time after it is purchased.

    First, a product must absolutely be what it says it is; there can be no substitutions! Certain things must be what they say they are or you will not have their benefit(s). For example, fish oils or cod liver oil, must come from the internal oil source of the fish. This is wholesome, nutritious, and must be assumed to be gathered fresh with a careful extraction process that maintains freshness and has it stay that way once it is in a bottle. It must be processed quickly with rigorous standards to maintain purity and freshness.

    The packaging must be carefully selected and made to keep it free from contamination. This is very difficult to do and will be more expensive! A real fish oil will be fully digestable and safely absorbable so as not to 'come up' on you and give you an unpleasant taste or experience afterwards. If this happens, it is because the skin, or other inappropriate parts of the fish or old scraps of the fish were used. It is the common use of the scraps that allows large bottles to be filled for cheap and it is this that gives the unpleasant experience that is far too common of 'repeating' the 'fish oil'. Furthermore, the right fish oil comes from deep sea, ocean dwelling, cold water fish. If it does not, it will not have the desired effects one is looking for and needs for results. Farm raised simply will not have the characteristics necessary in the oil for it to give the desired effects. This leads to the idea of quality.

    The quality of ocean going, deep sea, cold water fish oil makes it better and more useful for anti-inflammatory effects one wants and is looking for than some fish grown in a fish farm or pool away from the normal diet elements of the fish that produce the food factors that one needs in a nutritious and potent clinical grade oil.

    A clinical grade oil, product or herbal extract should be pure or have no foreign bodies or inclusions in it unless they are part of the natural matrix of the product that will be beneficial for the balancing and beneficial effects that it is wanted or desired for. A pure oil should always be clear of sediment. For example our jojoba oil has been centrifuged and then filtered to be cleared. Then it is allowed to stand in large vats for up to 30 days, so that it is completely clear of any un-desireable sediment. Our herbal extracts have the natural inclusions in it that are part of the whole plant that is part and parcel of its natural matrix that makes it whole and effective; without these the product would not be as genuine and effective.

    In order for a garlic, onion or radish to be potent it must have the odor and extreme taste that it has. An herb must be bitter to have the effects it has to have. It is precisely in the distinct taste of the garlic or the bitterness of the herb, that the beneficial qualities are. If you take out these extreme tastes or smells, you lose the potency and the effect your looking for and need to have in order to derive the benefits from it that you need.

    Lastly, you can say you have a product that meets all the above criteria, but it can be a hit or miss, if the product is not standardized, from batch to batch, one bottle out of a whole box could be useful but the rest of the bottles in the box could be useless. Needless to say you want to know that the bottle or product, you are getting will be useful to you and perform for you as it is supposed to. Clinical grade allows you to rest assured and be confident that you are rightfully getting what your paying for and that you can use it dependably now overtime and in the future; with the reasonable expectation that it will perform as need and want.

    There are three different types of supplements that exist in the world. The first type, that you can normally buy at a store, is usually purely synthetic. You can tell because it doesn’t say something like “apple”, “carrot” or “beet root” in the ingredients list… instead it will say something like “ascorbic acid” (synthetic Vitamin C). The second type of supplements are mixed synthetic with whole foods. The last type of supplement is a whole food supplement. You can tell because the concentrations of nutrients are much lower than the average dietary recommendations and they contain real food sources. Our supplements and herbs are pure, the highest quality you can buy.

    We are committed to ensuring you receive the highest quality supplements available. The doctor recommends supplements only from high quality and reputable manufacturers that can only be purchased with a practitioner’s license and recommendation. The Wellness plan that the doctor creates has specific dosages based on the exact ingredients in that specific supplement. If you want to do your own research on different supplements, we welcome you to do so, but we do not provide any other recommendations nor advise on other specific blends or brands. If you purchase other supplements from other manufacturers, please research carefully. Not all ingredients are equal, and there is not a guaranteed quality when you purchase supplements elsewhere, especially on Amazon.

    Online vendors selling some of the same brand of supplements we might give you are not only selling illegally in some instances but there is no guarantee that the products are within the expiration date or have been stored correctly, preserving the important phytonutrients and phytochemicals. There is no price advantage when purchasing online our price is often times less. Also, if the incorrect item is ordered there might not be a return policy. When you purchase the recommended supplements from us, you are guaranteed to have the right ones that are not expired and have been properly taken care of. This ensures you will receive the maximum benefit from the herbal and nutritional protocol designed for you.

    The substance(s) in our herbals are pure whole herbal/botanical extracts. The herbals/botanicals in our formulas are made in a FDA-registered manufacturing site. The herbals in our formulas comply with the highest and strictest standards of 'Good Manufacturing Practices' [NSF GMP]. They are Kosher Certified organically sourced, marked and certified to be of the highest quality and of the type that is needed, wanted and expected--with multiple levels of testing and layers of confirmation; to assure their phytochemical activity and equivalence to confirmed experimental findings and historical use. They are cold perculated and processed under sterile conditions for whole herb extract usefulness, quality, potency, purity, stability and safety; prepared so that the type, strength and phytochemical activity is standardized and equivalent from batch to batch. These herbals have been tested for and confirmed to be free of: pesticide residues, microbial levels, aflatoxins, heavy metals, foreign materials and radiation.

    Fullscript and Wellevate dispensaries will accept returns for products that are unopened, non-heat sensitive/non-perishable, and purchased within the last 30 days. Fullscript US patient shipping rates subtotal must be $50 or more after discounts and before additional shipping fees and taxes to qualify for free shipping. If eligible, shipping will be discounted automatically. All orders placed before 3:00 pm Eastern Standard Time are shipped out the same business day. Wellevate shipping options for residential or business addresses include: Standard 4-7 Business Days is $8.75, or free shipping on orders of $49 or more. Expedited 1-3 Business Days is $11.95 or $4.95 on orders of $49 or more.

    Standard Process shipping is a flat rate fee of $10 regardless of amount or weight. Expedited shipping is available for an additional charge. Typically a patient order will ship within one to three business days. Standard Process will accept returned, unopened product, must be in the original container (carton and bottle). There is a 20% processing fee on all returned products.

    Prepaid lab tests can be returned for a full credit within one year of purchase.

    Payment and Fee’s

    New patient initial in-office Patient consultation: $415.00 (duration 90 to 120 minutes)
    New patient initial TeleHealth consultation: $350.00 (duration 90 to 120 minutes)

    Follow-up in office appointments:
    15 minutes: $45.00
    30 minutes: $75.00
    45 minutes: $110.00
    60 minutes: $150.00

    Follow-up TeleHealth appointments:
    15 minutes: $35.00
    30 minutes: $65.00
    45 minutes: $100.00
    60 minutes: $135.00

    Payment in full is due at time of the appointment. All appointments are billed based on the time spent with Dr. Humberto "Bert" Rodriguez. If the appointment runs longer or shorter than the allotted time, the charge will be adjusted as appropriate. Consultation fees, tests, supplements, or other charges will be invoiced clearly.

    The new patient initial consultation is an assessment of your health to start to understand the state of your body systems. This is a very important 1st step, obtaining a thorough health history will provide an immense amount of valuable information to guide your initial as well as long term treatment recommendations.

    The new patient initial consultation fee does not include follow-ups, test and supplements if or as needed or recommended. It does include extensive wellness guidance and coaching, vital resources, handouts, simple understandable advice that you can carry out and immediately apply in your life, nutritional programs specific to your needs and issues, clinical grade herbals and focused nutrition recommendations that address the precise benefits you want--all geared to provide true solutions and advance your health and wellness.

    Methods of payment are: Visa, MasterCard, Discover and American Express. Payment is due when services are rendered.

    Insurance

    We do not bill insurance companies directly; it is up to each individual to determine whether their insurance plan provides coverage for consultations, supplements and lab tests.

    Generally speaking insurance companies do not cover whole person wellness care—or what they label as “preventative care” or “non-condition specific care”. However, in some cases and depending on your policy certain services might be covered. Upon your request, we can provide proper documentation to you that you may submit to your insurance company. Please note that we cannot guarantee reimbursement. Some Health Savings Accounts or other health plans will cover nutritional counseling and herbal supplements. Check with your insurance company the particulars of your plan or your accountant for details.

    Doctor Bert is a provider for CareCredit. CareCredit helps you pay for out-of-pocket healthcare expenses for you, and your family! Once you are approved, you can use it again and again to help manage health, wellness and beauty costs not covered by insurance.

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